Case Study: GoCardless achieves 100% goal setting and higher company confidence with Lattice

How GoCardless Makes It Happen With Lattice: 100% Goal Setting, 30% Higher Company Confidence, and More

GoCardless, a financial technology company based in London, needed a better way to support its high-performance culture as it scaled. After rapid growth and a headcount reduction, the team was relying on manual processes and disconnected tools that couldn’t keep pace, contributing to a company confidence score of just 46%, a 62% performance review response rate, and weak goal attainment. GoCardless turned to Lattice for a more integrated performance, engagement, and goals platform.

With Lattice, GoCardless introduced tailored bi-annual performance reviews, nested and standardized goals, continuous feedback tools, and pulse surveys to better align individual work with company priorities. The results were strong: review participation rose to 100%, goal setting reached 100%, feedback tool usage hit 75%, and company confidence increased from 46% to 75%—a 30% uplift. GoCardless also reported that Lattice helped tie people programmes directly to business success and profitability.

GoCardless

Alan Cairns

Chief People Officer