Case Study: Fueled achieves 90% performance review completion with Lattice

How Fueled Iterated on its Performance Review Process with Lattice

Fueled, a design and development agency led on people operations by Meredith Flynn, needed to replace a complex, manual multi-sheet performance review process with a flexible software solution that could support different review styles as they experimented with workflows. They selected the Lattice platform (Platform w/ Premium Support) because it offered customizable reviews, real-time feedback, 1:1s, and the ability to enable or disable features to match Fueled’s evolving needs.

Lattice worked with Fueled to pilot manager-run review cycles and provided hands-on support (including direct involvement from CEO Jack Altman), and after an initial decentralized attempt that only reached a 30% completion rate, Fueled moved control back to people operations and standardized templates and settings in Lattice. The iteration paid off: with Lattice’s configured review process and strong customer success support, Fueled achieved a 90% review completion rate in six weeks, shortened cycle time, and reported higher engagement and easier user experience.

Fueled

Meredith Flynn

Director of People Operations