Case Study: Fandom boosts employee feedback and engagement with Lattice

How Fandom Upgraded Their Tech Stack by Switching to Lattice

Fandom, a mid-market social media and entertainment platform, needed a better HR tech stack to keep employee voices heard and engagement high. Their previous tool, Culture Amp, was underused and mainly limited to annual reviews and engagement surveys, with many employees logging in only once a year.

Fandom switched to Lattice for performance, goals and OKRs, and engagement, using the platform’s continuous feedback, manager-support, and integrated tools to drive year-round use. With a thoughtful rollout that included early adopters, office hours, and Lattice Champions, the company saw strong adoption, improved manager effectiveness, and a target of 85% company-wide usage, while employees responded positively to the tool’s ease of use.

Fandom

Vicky Tan

Manager, People Operations