Case Study: Cramer improves employee feedback and performance reviews with Lattice

How Cramer Introduced a New (and Beloved) Employee Experience

Cramer, a marketing and advertising agency based in Massachusetts, was challenged by its outdated and inflexible performance management tools. These systems failed to support the dynamic, project-based nature of their business and could not facilitate the real-time peer feedback and public recognition that was central to their culture. After an extensive search for a modern, customizable solution that could meet their specific needs, the company selected the Lattice platform with Premium Support.

By implementing Lattice, Cramer gained a highly customizable platform for 360-degree reviews and real-time feedback. The Lattice solution was easy to implement and use, and its integration with Outlook streamlined the feedback process. While adopting ongoing feedback required cultural change, the launch was successfully driven through a performance review cycle, ensuring company-wide adoption. Lattice provided the tailored tools Cramer needed to foster a more transparent and recognized employee experience.

Cramer

Christine Fleming

Vice President, Human Resources