Case Study: Caravan Health cuts review time and saves hundreds of administrative hours with Lattice

How Caravan Health Uses Lattice to Finish Reviews Faster

Caravan Health, a healthcare organization that helps providers move to value-based payment models, faced a fragmented, time-consuming performance management process as it scaled to ~150 employees. Using an inadequate HRIS review module forced managers to toggle between manually created self-reviews and their HRIS tool, producing hundreds of hours of extra work and leaving leadership without clear, consolidated data—so Caravan Health selected Lattice (Platform w/ Premium Support) to replace the broken system.

Lattice’s goals, check-ins, and performance review tools were implemented quickly and adopted organically, giving managers a single place to track progress and pull check-in history into reviews. The change saved “hundreds of hours,” cut review time by roughly a quarter to a half for many managers, and drove measurable engagement (77% of users created a goal or update within two months). With fast implementation and responsive Lattice support, Caravan Health now delivers richer, more actionable feedback and streamlined merit review decisions.

Caravan Health

Brad Holliday

Chief People Officer