Case Study: Button achieves a 100% performance review completion rate with Lattice

How Button Achieved a 100% Performance Review Completion Rate

Button, a New York–based technology startup that connects mobile apps and publishers, faced a scaling challenge as its headcount grew from early hires to roughly 75–100 employees. Head of People Stephanie Mardell had been managing performance reviews with Google Forms and scripts, but the manual process became unscalable and produced only a 75% completion rate; Button needed a tool that supported full 360‑degree reviews, customizable visibility, and alignment of OKRs and individual goals.

Button implemented Lattice’s performance management platform, using its BambooHR integration to import the org and set up review cycles within hours. Lattice’s easy UI, reporting dashboard and automated reminders—plus responsive customer support—let Button track progress, nudge participants, and centralize feedback. The result: a 100% on‑time review completion rate (up from 75%), higher employee satisfaction, and a persistent hub for goal setting and continuous development.

Button

Stephanie Mardell

Vice President of People