Case Study: Article achieves scalable performance management and clearer career paths with Lattice

How Article Puts Employees First, Even During Hyper-Growth

Article, a Vancouver-based direct-to-consumer furniture retailer with 1,300+ employees across 20+ locations, faced rapid hyper-growth and relied on manual processes (Google Docs/Forms) that wouldn’t scale. They needed to introduce 360-degree feedback, create transparent career paths, and better connect performance data with development—so they partnered with Lattice, implementing its platform (Performance, Engagement, and Grow modules) with Premium Support.

Lattice delivered an integrated people platform that enabled biannual engagement surveys, two review cycles with Lattice Reviews, and the creation of 70+ career tracks via Lattice Grow, plus widespread adoption of 1:1s. The results were measurable: a 95% completion rate with over 1,800 reviews, 83% of employees found Lattice easy to use, engineering reached >95% 1:1 adoption, and Article now has a unified view of performance, engagement, and development to drive L&D and talent decisions.

Article

Jennifer McMillan

Talent and Learning Development Manager