Case Study: Encompass Achieves Aligned Performance and Engagement with Lattice

How Alignment of Performance and Engagement Enables Encompass to Scale

Encompass, a London-based technology scale-up, needed a more mature and consistent approach to people management as it grew. The team was relying on multiple tools and fragmented processes for feedback, reviews, and engagement, which made development feel inconsistent and created survey fatigue. Vendor Lattice provided the performance and engagement platform used to centralize these people practices.

With Lattice, Encompass phased in a single system for engagement surveys, pulse surveys, 360-degree reviews, calibration, and compensation reviews. The result was better visibility into employee sentiment and performance, stronger trust in pay and review decisions, and a more proactive People Team with C-suite buy-in. Lattice helped Encompass align performance, engagement, and growth across the business, enabling clearer goals, fairer reviews, and more data-driven people decisions as the company scaled.

Encompass

Sabrina Khan

Performance and Development Manager