Case Study: 9fin builds a feedback-driven culture with Lattice

How 9fin Uses Lattice to Enable a Feedback-driven Culture

9fin, a London-based financial services company, wanted to make feedback a natural part of everyday work as it scaled beyond its early startup days. To support a more continuous, open communication culture, 9fin turned to Lattice, using its performance, engagement, grow, and one-on-one tools to centralize feedback, career pathways, surveys, and development conversations.

With Lattice, 9fin embedded feedback into regular routines through leadership buy-in, quarterly career progression conversations, six-month engagement surveys, manager training, and public praise channels. Lattice Analytics also helped the people team measure adoption: employee feedback-giving rose from 34% in the first three months of 2024 to 54% by midyear after additional training, giving 9fin a clearer, data-driven way to track and improve its feedback culture.

9fin

Liz Bell

Head of People