Case Study: Future achieves 99% review completion and scalable performance processes with Lattice

Establishing Performance Processes To Achieve High Standards With Future

Future, a San Francisco–based fitness company that pairs users with world‑class coaches, was struggling to scale its manual quarterly performance review process as it grew from a few dozen to 200+ employees. The People team at Future needed a way to standardize benchmarks, store historical review data, and speed up a time‑consuming, privacy‑sensitive process—so they adopted Lattice’s performance reviews and platform (Platform w/ Premium Support) to address those challenges.

Lattice implemented scalable performance reviews with automated templates, robust analytics, and built‑in 1:1 and Updates features (plus private notes and Upward Review), giving managers a single place to track progress and historical feedback. The new workflow made reviews four to five times faster, drove a 99% completion rate on a recent review cycle, improved manager oversight for teams of 10+ people, and increased transparency and consistency around promotions and coaching — outcomes Future attributes directly to Lattice.

Future

Kevin Teng

Head of Performance Operations