Case Study: TopSpot achieves sustained team engagement during COVID-19 with Lattice

Demystifying Career Development and Growth with TopSpot

TopSpot, a Houston-based digital marketing agency with 120 employees, faced mounting HR challenges as the company grew and then suddenly had to shift to fully remote work during the COVID-19 crisis. Their legacy and piecemeal HR tools left performance reviews, feedback, and engagement fragmented just as managers needed better ways to connect with distributed teams. TopSpot selected Lattice as a single, integrated people management platform (Platform w/ Premium Support) to replace outdated processes and support employee engagement and performance.

Lattice delivered an integrated suite—Updates, 1:1s, Feedback, the Praise Wall, and a COVID-19 Engagement Survey template—that TopSpot quickly adopted to keep managers and individual contributors aligned. The platform let the People Team pulse the organization, capture actionable feedback that informed flexible-work decisions, and preserve public recognition for the company’s 120+ staff. With Lattice’s product and support, TopSpot maintained accountability, improved communication, and sustained engagement through the crisis.

TopSpot

Julia Karnezis

Director of People Experience