Case Study: 3Q Digital achieves data-driven visibility and boosted employee engagement with Lattice

Creating a Data- and Value-Driven Organization with 3Q Digital

3Q Digital, a 450+ employee growth marketing agency, needed to consolidate multiple HR point solutions and improve performance management, recognition, and survey participation across a distributed workforce. After evaluating options, the People and HR teams chose Lattice for its performance management, Goals, 1:1s, Praise, and calibration features and for its intuitive design that would drive employee adoption.

Using Lattice, 3Q rolled out review questionnaires, Goals, 1:1s, and Praise (with Slack integration), migrated manager notes out of Google Sheets, and adopted Lattice Calibration to ensure review fairness. Lattice delivered clear results: improved visibility into one-on-one frequency and manager accountability (informing training after finding monthly meetings correlated with 75% direct‑report dissatisfaction), explosive growth in the Cheers for Peers recognition program, record engagement survey participation rates, reduced administrative overhead, and stronger, more transparent performance conversations.

3Q Digital

Julie Honor

General Counsel