Case Study: Brilliant Earth connects 1:1s, engagement, and performance with Lattice

Brilliant Earth connects 1:1s, engagement, and performance with Lattice

Brilliant Earth, a mid-market retail company and global leader in ethically sourced fine jewelry, faced a challenge maintaining a consistent employee experience as it rapidly expanded its national showroom footprint. Its manual spreadsheet processes were no longer sufficient to support its pace of growth. The company turned to the Lattice platform for a more scalable approach to employee development and engagement.

By implementing Lattice to connect performance, engagement, and one-on-one data, Brilliant Earth equipped its managers with tools for more meaningful conversations and tracking progress. The solution provided a clearer understanding of employee sentiment and performance across the business. Lattice helped unlock a true sense of employee engagement, and the company found that managers who consistently used the platform led to higher-performing, better-retained teams.

Brilliant Earth