Case Study: Legal & General achieves top-tier customer self-service and reduced intermediary workload with LANSA

Legal and General Gives Top-service to Top-income Market With Lansa

Legal & General Nederland Levensverzekering (part of the Legal & General Group) needed a way to serve a demanding, top‑income customer segment that holds investment‑linked life policies whose value changes daily. With brokers and individual sales consultants as its distribution channel and an AS/400 back end, the company’s challenge was to provide secure, real‑time policy and investment information online to reduce phone/fax administration and improve service without doing online sales.

Using LANSA, L&G launched an AS/400‑integrated web portal in about 10 weeks with a single developer supported by a LANSA consultant. Intermediaries can now view portfolios, commissions and policy details and customers can check investment values 24/7; this cut routine calls and administrative work, freed intermediaries to focus on new business, produced steady user growth, and set the stage for further LANSA-based development and self‑service features.

Legal & General

Francis Vanoni

IT Manager