Case Study: MoMA achieves integrated membership, POS and real-time ticket verification with LANSA

LANSA on show at New York’s Museum of Modern Art

The Museum of Modern Art (MoMA) in New York needed to modernize its IT to better serve members and visitors. It faced two unintegrated membership/donor systems, a decade-old DOS point-of-sale that couldn’t validate discounts or issue permanent IDs, and manual ticket checks that created long queues — all while keeping a small, experienced iSeries-based team and avoiding a full platform migration.

MoMA chose Visual LANSA on the iSeries to build a central membership database (50,000+ members), Windows POS stations linked to member records, and wireless PDA ticket scanning with real-time validation via LANSA Integrator, plus web self-service and PDA/RFID pilots. The integrated solution enabled instant card issuance, immediate member recognition and personalized service, faster entry processing, better marketing data, and delivered three major systems in 18 months with the same staff — handling over one million visitors in four months after reopening.

MoMA

Steve Peltzman

CIO