Case Study: ITWAL achieves control of its online order platform and labor savings with LANSA

Itwal Takes Control of Its Online Order Platform

ITWAL, Canada’s national network of independent distributors operating 149 warehouses, needed a better way to handle special orders after a hosted shared‑code eCommerce system proved cluttered and ill‑fitting for their workflows. With only months before their annual Marketplace and limited internal resources, ITWAL required a tailored, integrated ordering platform that matched their IBM i back‑end and member needs.

Working with LANSA, ITWAL built the ICON custom ordering system and rolled a pilot out in 2.5 months. The result is a controlled, focused platform with cleaner screens, tighter integration with internal processes, significant labor savings, improved supplier and distributor visibility, and a clear path for expanding order types and supplier portals.

ITWAL

Tom Mavroidis

Founder