Case Study: Japan Cash Machine (JCM) improves service speed and cuts staff workload with LANSA (Visual LANSA)

iPad solution for JCM service staff improves efficiency

Japan Cash Machine (JCM), the world’s leading supplier of money-handling machines, faced an inefficient, paper-based maintenance process that relied on Microsoft Access and 5250 screens on IBM i. With 150 field technicians visiting about 100 customer sites daily, double data entry, delayed billing and lack of real-time parts and service history caused mistakes, overtime and slow customer responses.

Working with LANSA partner Neoaxis and using Visual LANSA, JCM replaced fragmented systems with an integrated IBM i solution: a 70-screen Windows rich client for office staff and a 20-screen iPad web app (handwriting, signature capture and photos) for field technicians. The real-time system sped up service and billing, cut admin headcount from seven to four, reduced report-handling hours to 10% of previous levels, lowered overtime by 30% and reduced contractor use.

JCM

Kenta Shintani

Heading JCM’s Information Systems