Case Study: Gates Unitta Asia achieves 50% faster deliveries and 10–20% fewer order errors with LANSA Commerce Edition for BPCS

Gates Singapore extends BPCS with LANSA Commerce Edition

Gates Unitta Asia (Gates Singapore), the regional warehousing and distribution arm of Gates Corporation, faced inefficient, error-prone order handling: dealers and distributors placed orders by phone or fax that staff rekeyed into BPCS 4.05, creating delays, high call volumes and costly risk if BPCS were changed or upgraded. Management wanted a disruption-free B2B web solution that would improve order accuracy and customer access without major system or hardware changes.

They implemented LANSA Commerce Edition for BPCS in 18 working days (3 days standard install plus 15 days of customization) to provide web ordering, product search, inventory, customer-specific pricing and real-time integration with BPCS. The rollout—now used in Singapore, Thailand and Indonesia—cut average delivery time from 10 to 5 days, reduced order errors by 10–20%, saved roughly two hours per day per call-center staffer, captured about 30% of orders online to date, and improved customer satisfaction while avoiding disruptive system upgrades.

Gates Unitta Asia

David Hoe

Regional IT Project Manager