Case Study: Daihatsu Holland achieves Europe-wide mobility service and 24/7 real-time dealer support with LANSA

Daihatsu Beats Y2k Deadline and Goes Online in 27 Days

Daihatsu Holland, the Dutch importer and distributor of Daihatsu Motors, needed to replace a cumbersome fax-based ordering process and a complex Delphi system with a modern, real-time dealer support platform to serve 100+ dealers and support a Europe-wide Mobility Service offering repair and emergency assistance.

Using LANSA/Visual LANSA they developed a web-based dealer system—first module delivered in 27 man-days—covering parts ordering, vehicle orders and online warranty management, plus the Mobility Service portal. The new system improved order accuracy, reduced phone volume, provided 24/7 inventory access, attracted over 10,000 Mobility Service customers, and is maintained by a two-person IT team; it continues to support repairs and warranties through 70+ service dealers.

Daihatsu Holland

Raymond Ginus

IT Manager