Case Study: Computer Merchants achieves increased customer engagement and transparent data access with LANSA

Computer Merchants Extends Customer Engagement With Mobile

Computer Merchants, an Australian provider of data center solutions, needed to give customers transparent mobile access to data held across two critical systems: its ERP and a specialised infrastructure-monitoring system. The existing monitoring web interface was dated and couldn’t efficiently scale to include ERP data, and the company wanted a usable, value-adding mobile experience to improve customer engagement and grow managed services.

Using LANSA’s low-code platform, Computer Merchants launched the CM Live mobile app in four weeks and then built a flexible mobile web portal in two stages—CM View (25 days) for real-time consolidated monitoring and alerts, and CM Care (13 days) for contracts, assets and renewal forecasting. The solutions delivered fast, secure transparency and a better customer experience, driving increased managed-service uptake as clients added SLAs and transforming systems of record into systems of engagement.

Computer Merchants

Norm Jefferies

Managing Director