Case Study: Shutterstock eliminates manual translation processes and scales multilingual support with Language IO

How Shutterstock Eliminated Manual Processes and Scaled Multilingual Support Across 20+ Languages

Shutterstock, a leading stock photography provider, needed to improve its frustrating and manual process for translating its knowledge base articles into multiple languages. This time-consuming workflow created delays, forcing non-English speaking customers to seek help via phone or email instead of finding instant answers. They turned to the vendor Language IO for a solution.

Language IO integrated its translation software directly into Shutterstock's Salesforce environment. This allowed the team to translate articles instantly, which dramatically streamlined operations. The implementation enabled Shutterstock to translate over 125 articles into 20+ languages, leading to a decline in support requests. The company now processes over 2,000 multilingual tickets per month without needing native-speaking agents, improving efficiency and customer experience.

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