Case Study: Rainbow Railroad handles 5x request volumes with no drop in quality using Language I/O

How Rainbow Railroad handles 5x volumes in 5 languages with no drop in quality

Rainbow Railroad, an international humanitarian nonprofit, faced the challenge of securely and efficiently translating sensitive communications for LGBTQI+ people seeking safety. Their lean team was overwhelmed by a 5x increase in request volumes across five languages, and using free, unsecure tools posed significant data privacy risks. They needed a cost-effective solution that could integrate with their Salesforce CRM to protect client confidentiality and improve their workflow.

Language I/O provided a secure translation solution integrated directly into Salesforce, supporting critical languages like Farsi, Pashto, and Russian with high accuracy. This implementation allowed Rainbow Railroad to handle the massive increase in volume without a drop in quality or security, eliminating the need for expensive translators. The results included a streamlined process, reduced translation time, and consistently high accuracy, enabling the team to focus on their high-impact mission.

Rainbow Railroad

Monique Sereneo

Director of Monitoring, Evaluation and Learning