Case Study: Elvie cuts multilingual support costs by 50% with Language I/O

How Elvie Cut Multilingual Support Costs By 50%

Elvie, a retailer of women's health technology, faced challenges in providing efficient and cost-effective multilingual support to its European customers. Their previous approach of using fluent speakers for phone and email support was inflexible and difficult to scale, as agents were dedicated to specific languages. Language I/O was identified as the ideal solution to integrate with their Salesforce Chat and Case systems and solve these problems.

By implementing Language I/O, Elvie enabled all of its agents to communicate with customers in numerous languages in real-time. This solution provided the flexibility to restructure its support team for 24/7 coverage using its best agents, cutting multilingual support costs by 50%. Language I/O also provided a seamless and scalable path for the company to expand into new markets like the United Arab Emirates and Japan.

Elvie

Christopher Gallimore

Contact Center Performance Manager