Case Study: a leading beauty retailer cuts holiday ramp time by 5 weeks with Laivly's AI-powered agent copilot

Leading Beauty Retailer cuts ramp time by 62% with Laivly

The customer, a leading beauty retailer, faced challenges with lengthy training times and inefficiencies as its agents, called Specialists, had to support multiple brands and products, especially during the busy Q4 holiday season. The vendor Laivly implemented its AI-powered agent copilot to address this.

Laivly's solution helped new Specialists achieve a much faster speed-to-production. The results included a 30% improvement in email handle time, a 62% reduction in ramp time (cutting it by 5 weeks), a 16% improvement in CSAT scores, and a 100% adoption rate among agents during the peak season.