Laivly B2B Case Studies & Customer Successes

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Laivly is an ambitious team of gamers, geeks, artists, and data science nerds helping to define the future of CX through the applied practical use of generative AI, machine learning, and automation in unique ways. Led by a team of experienced contact center experts, Laivly grew out of the specific needs and challenges of customer care and self-service.

Case Studies

Showing 7 Laivly Customer Success Stories

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Global CPG Brand Company achieves 52–60s AHT reduction, 1,741 hours saved, and 3.6% QA improvement with Laivly

Large Grocery Delivery Service Company achieves up to 71% reduction in AHT and 3,000+ hours saved per month with Laivly

Leading E-Commerce Retailer achieves 62% reduction in ramp time and 16% CSAT improvement with Laivly

Leading Global Beauty Company achieves 49.3% higher agent productivity, 12% QA and 10% CSAT improvements with Laivly

Leading Vacation Rental Company achieves 41% improvement in expense accuracy and $17.6M projected annual savings with Laivly

Major Beauty Brand Company achieves 71% more reviews handled per hour with Laivly

Top Retailer Company achieves 358% ROI and 52.6% increase in reships with Laivly

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