Case Study: Secom Technology achieves $300K/year managed services revenue and scalable proactive remote monitoring with LabTech Software

Secom Technology - Customer Case Study

Secom Technology is a Sydney-based IT services firm specializing in security, networks and wireless for the hospitality and club sectors. Rapid growth exposed a need to move from break-fix to a managed services model to stabilize cash flow, serve more clients proactively and improve staff utilization, but an initial RMM purchase under-delivered on support, training and ease of use.

Secom chose LabTech for its MSP-built RMM platform, simple deployment, scalability and strong technical support. Within nine months the company was billing over AUD 300,000 annually in managed services, generating 2–3 extra hardware sales per month, hiring a dedicated support person, expanding service reach and lowering workforce costs while delivering more proactive, faster client service.

Secom Technology

Russell Potts

Owner