Case Study: Quinn Technology Solutions achieves increased efficiency and profitability with LabTech Software

Quinn Technology Solutions - Customer Case Study

Equilibrium IT Solutions is a Chicago-based MSP serving medium and large clients across Illinois, Indiana and Wisconsin. As a long‑time LabTech user, they needed an antivirus solution with better features and deep integration into their existing LabTech/ConnectWise business suite to simplify deployment, management and support.

They selected ESET through LabTech, gaining one‑click deployment, centralized update and policy management, and workstation alerts that automatically generate ConnectWise tickets. The integration improved engineer efficiency, created new revenue opportunities by prompting proactive client remediation, provided a single support contact, and increased contract profitability while helping detect ransomware variants.

Quinn Technology Solutions

Russell Quinn

Owner