Case Study: PCIT reduces service requests by 63% and cuts time-to-resolution by 20-30% with LabTech Software

PCIT - Customer Case Study

pcit is a managed services provider in Grande Prairie, Alberta, serving small and mid-size businesses (10–100 users). After repeated disruptive failures and unwanted vendor access with their previous RMM (itControl Suite), founder Darren Boyer set out to automate maintenance, reduce service tickets and protect customers’ production environments.

pcit adopted LabTech’s agent-based RMM for automated maintenance, custom scripting, deeper monitoring and seamless third-party integrations. The change cut service requests by about 63%, trimmed time-to-resolution by 20–30% (most tickets are responded to and resolved in under an hour), achieved >80% same-day resolutions, and let pcit scale support without adding staff.

PCIT

Darren Boyer

PCIT