Case Study: PC Works Plus achieves consistent, reliable IT service and profitable growth with LabTech Software

PC Works Plus - Customer Case Study

PC Works Plus, founded by David Wertz in 1989, is an IT service provider in Bellwood, PA, known for its ITCare™ program that maximizes network performance and reliability. As the company grew, it faced the challenge of maintaining that consistency without becoming complacent—operationally dependent on the owner, with few written procedures and a need to sustain motivation and improvement.

Wertz and his team documented processes into a formal operations manual, joined informal and formal peer groups (including HTG and ConnectWise communities), and partnered with LabTech for remote monitoring and management. The combination of template-based procedures, peer accountability, and the right technology drove consistent, scalable service delivery and renewed, profitable growth—keeping PC Works Plus successful and expanding as it marked its 25th year.

PC Works Plus

David Wertz

President, PC Works Plus