Case Study: Onestop IT achieves 20% growth and improved operational visibility with LabTech Software and ConnectWise

Onestop IT - Customer Case Study

Onestop IT is an Edinburgh-based managed services provider that evolved from hands-on technical support to a more strategic IT partner as customer needs changed. Facing the need for better documentation, accountability, and processes to support growth, the team moved away from tools that forced them to change how they worked and evaluated alternatives before implementing ConnectWise together with LabTech.

The integrated ConnectWise–LabTech solution brought automation, clearer ticket ownership, improved reporting and visibility, and community-driven best practices. These changes reduced manual effort, enabled automatic patching and ticket resolution, and made performance measurable—helping Onestop IT stabilize processes and achieve about 20% annual growth within a year, with ongoing plans to expand project, marketing and field-management capabilities.

Onestop IT

Ally Hollins-Kirk

CEO, Onestop IT