Case Study: Mainstay Technologies achieves scalable, automated IT management and improved customer service with LabTech Software

Mainstay Technologies - Customer Case Study

Mainstay Technologies, a people-first IT and web development firm serving small businesses in northern New England, faced growing pains as a flat organizational structure left key staff overextended and customer satisfaction beginning to slip. Leadership recognized they needed to slow growth, better curate clients, and restructure roles so employees could focus on their strengths rather than wearing every hat.

Mainstay adopted LabTech RMM to automate routine tasks, clarified expectations by placing problem-solving managers in leadership roles, and defined a repeatable service model. The changes sped processes, improved employee engagement and client outcomes, and enabled scalable, higher-quality service — all while preserving client relationships and earning industry recognition.

Mainstay Technologies

Brock Kuhse

COO