Case Study: NetStar achieves 27% reduction in average time per PC with LabTech Software

London-based IT Solution Provider Improves Response Times by 64 % with the Help of the ConnectWise® Business Suite™

Netstar UK is a London-based IT services provider (founded 2002, ~25 employees) that supports thousands of endpoints across diverse industries. Rapid growth exposed limits in their simple ticketing system: they lacked visibility into engineer activity, struggled to meet SLAs (average customer response time was four hours) and needed an integrated, scalable way to manage sales, projects, service and finance.

Netstar implemented the ConnectWise Business Suite—ConnectWise (PSA), LabTech (RMM) and Quosal (quoting)—to centralize operations and automate monitoring, maintenance and proposals. The integrated solution cut customer response times by 64% (enabling a 10-minute SLA), sped quote approvals by about 70%, and reduced average time spent per PC by 27%, while improving billing accuracy, revenue capture and overall operational scalability.

NetStar

Mit Patel

Managing Director