Case Study: Kerkhoff Technologies, Inc achieves predictable revenue and superior managed services with LabTech Software

Kerkhoff Technologies, Inc - Customer Case Study

Kerkhoff Technologies, Inc., founded in 2007 in Chilliwack by Wim Kerkhoff, grew from a one‑man ISP and break‑fix shop but struggled with cash flow that relied on emergency calls. Losing clients and watching budgets blow out made it clear the reactive model wasn’t sustainable—clients needed predictable costs and proactive monitoring to avoid expensive last‑minute fixes.

Kerkhoff shifted to a managed services (MSP) model, adopting LabTech’s RMM and automation, investing in sales training and mentorship, and piloting the approach with a trusted client. The move delivered regular monthly revenue, fewer crises, higher customer and staff satisfaction, streamlined service delivery, and a healthier, more predictable bottom line.

Kerkhoff Technologies, Inc

Paul Switzer

Service Manager