Case Study: Integrity IT achieves streamlined operations and increased efficiency with LabTech Software (LabTech Ignite)

How LabTech Ignite® Helped One MSP Streamline Operations and Increase Efficiency

Integrity IT, a Lexington, KY–based MSP, needed a faster way to access client networks and get real-time feedback from field technicians while managing 1,400 endpoints across 77 clients. The company sought automation (not just alerts) to reduce downtime, lighten on-call burdens, and streamline technician workflows.

They implemented LabTech’s RMM with the LabTech Ignite module—installed in about four hours—which provided pre-configured Microsoft- and MSP‑best-practice monitors and automated remediation. Ignite automated patching, backups, disk cleanups, service restarts and more, freeing staff to focus on higher‑value work; the change improved margins, raised customer satisfaction, supported new packaged “IT Radar” offerings, increased revenue by 32% year-over-year, and delivered an average of 43.58 additional automated billable hours per week.

Integrity IT

Matt Smith

Vice President, Operations