Case Study: Doberman Technologies achieves near-elimination of urgent security calls and major profitability gains with LabTech Software

Doberman Technologies - Customer Case Study

Doberman Technologies, an Okemos, Michigan IT services firm founded in 2005 that provides managed services (90%) and break/fix (10%), was burdened by high labor costs and low visibility from manual antivirus maintenance. The lack of proactive endpoint detection led to slow response times, frequent infections and declining customer satisfaction.

Doberman migrated to ESET Endpoint Solutions integrated with the LabTech RMM platform, enabling automated nightly scans, proactive ticketing and auto‑fix actions through a single management console. Urgent security calls dropped from several costly calls per week to one (or less) per month across more than 850 endpoints, dramatically improving profitability and leading the company to standardize ESET in new managed‑service contracts.

Doberman Technologies

Ian Richardson

Chief Executive Officer