Case Study: CisCom Solutions achieves proactive remote IT management, faster issue resolution and higher profitability with LabTech Software

CisCom Solutions - Customer Case Study

CisCom Solutions is a Louisville, KY–based IT services firm serving small and mid-sized businesses with fully managed services and on‑demand technical support. The company needed a way to proactively monitor and resolve customer issues when technicians weren’t on site, and found previous tools costly, complex and slow to learn.

CisCom implemented the LabTech RMM platform—an intuitive, centrally managed tool with predictable pricing—that lets techs resolve about 75% of issues without taking over machines, kill viruses remotely, and deliver faster, often invisible fixes. The result: fewer truck rolls, improved customer service, inventory-driven IT planning, and more on‑site time devoted to revenue‑generating projects, boosting efficiency and profitability.

CisCom Solutions

David Ely

Founder, CisCom Solutions