Case Study: Christenberry Sales Company achieves efficient solo management of 160 devices with LabTech Software

Christenberry Sales Company - Customer Case Study

Christenberry Sales Company, founded in 1994 by Steve Christenberry in Indiana, is a break‑fix and IT services provider run by a single technician. His primary challenge was scaling the business and adding clients without hiring additional staff, requiring extreme efficiency and reliable remote access.

By adopting LabTech RMM and automation, Christenberry implemented proactive monitoring, scripted automation, and remote remediation that let him resolve most issues before clients even call. Today 95% of his 160 devices are on managed contracts, nine out of ten incidents are caught by the system first, and he expects to manage up to 250 devices as he expands scripting and integrations—maintaining high service levels while staying a team of one.

Christenberry Sales Company

Steve Christenberry

CEO