Case Study: Capital Computers achieves higher efficiency and $195,000 in annual billable hours with LabTech Software

Capital Computers & Networks, Inc. - Customer Case Study

Capital Computers & Networks, Inc., an MSP serving the Washington, DC metro area, needed a better remote monitoring and management tool to automate routine maintenance, improve efficiency, and become more proactive. After moving from Kaseya, the company implemented LabTech Software’s RMM platform to manage customer networks, servers, workstations, support, asset inventory, virus protection, and security from one central interface.

LabTech Software helped Capital Computers automate patching, scripting, maintenance, and ticket-driven responses, reducing manual work and on-site visits while improving stability and consistency. The impact was significant: the solution paid for itself in 12 weeks and generated more than $195,000 a year in billable hours, effectively acting like an extra technician and turning into a profit center for Capital Computers.

Capital Computers

Tom Watson

Capital Computers