Case Study: Atlanta Technology Force achieves $4,000–$6,000/month in extra break‑fix revenue and drives managed‑services conversions with LabTech Software

Atlanta Technology Force - Customer Case Study

Atlanta Technology Force is a managed services provider that, after merging two companies in 2008, set out to replace unpredictable break‑fix income with a stable, recurring managed‑services model. Frustrated by the cost and poor support of their previous RMM, they needed a more efficient platform that would let them proactively monitor clients, reduce technician interruptions, and stabilize cash flow.

They implemented LabTech RMM integrated with ConnectWise PSA and deployed agents and scripted automation across clients — including a 16‑alert campaign for break‑fix customers. The new approach cut alert noise, automated about 55% of routine tasks (roughly 6–8 hours per client per month), generated an extra $4,000–$6,000/month in break‑fix revenue, improved reporting and billability, and helped convert holdout clients to managed‑service contracts without adding labor costs.

Atlanta Technology Force

Kevin Gibson

Vice President and Chief Technology Officer