Case Study: ARRC Technology achieves scalable growth, reduced downtime and higher margins with LabTech Software

ARRC Technology - Customer Case Study

ARRC Technology, a Bakersfield, CA managed service provider supporting about 160 clients, grew rapidly after implementing LabTech RMM but ran into scaling and margin problems. Heterogeneous, aging customer hardware and an early “all-you-can-eat” service model drove excessive onsite work and eroded profits, so ARRC needed to create standardization across client environments to scale effectively.

ARRC responded by launching Hardware-as-a-Service (HaaS), supplying standardized, reliable equipment, focusing on a limited set of platforms, and leveraging LabTech automation and vendor management. The shift reduced onsite visits and downtime, stabilized networks, positioned ARRC as a trusted technology advisor, and ultimately increased revenue and margins while simplifying service delivery.

ARRC Technology

Shane Swanson

COO