Case Study: UNTUCKit boosts agent productivity with Kustomer

UNTUCKit increases agent productivity 25% with Kustomer

UNTUCKit, a retail brand known for its untucked shirts, faced the challenge of managing customer data across numerous disparate systems. This lack of visibility into customer history and value created inefficiencies for their support agents, who had to toggle between platforms. To solve this, they partnered with Kustomer for its customer service platform.

By implementing Kustomer, UNTUCKit consolidated all customer information into a single, seamless view for its agents. This solution empowered agents with the right data, leading to a 25% increase in agent productivity and a 30% decrease in voice handle time. The Kustomer platform also enabled more meaningful customer interactions and a significant increase in first call resolution.

UNTUCKit