Case Study: Turo achieves faster, smarter customer support with Kustomer

Turo upgrades to conversational CX with Kustomer and 4.5-star reviews

Turo, the world's largest car-sharing marketplace, faced a challenge with its ticket-based customer relationship management system. To upgrade their customer experience, they switched from Zendesk to the Kustomer platform, seeking a more conversational and unified approach to customer service.

By implementing the Kustomer conversational CRM platform, Turo was able to unify its support channels and streamline agent workflows. The solution turned customer data into actionable insights, allowing for faster and smarter customer experiences. The vendor, Kustomer, enabled Turo to make a full shift to a conversational customer service model.

Turo