Case Study: Caraway Improves Average Order Value with Kustomer

Caraway boosts average order value with Kustomer

Caraway, a retail company, faced challenges with its customer experience and went through multiple help desk solutions before finding a long-term partner in Kustomer. They switched from Zendesk to implement Kustomer's omnichannel help desk platform.

By implementing Kustomer's solution, which featured open API access to power integrations, Caraway was able to transform its customer service. The results included an improved average order value (AOV) and the ability to turn customer experience into a revenue driver.

Caraway