Case Study: Upper Peninsula Power Company improves cash payment convenience with KUBRA retail payment solutions

Upper Peninsula Power Company - Customer Case Study

Upper Peninsula Power Company (UPPCO), a rural electric utility serving 54,000 customers across Michigan’s Upper Peninsula, needed a better way to serve unbanked, underbanked, and cash-preference customers. After being sold and rebuilding its customer-facing and billing systems from the ground up, UPPCO partnered with KUBRA and deployed the iDoxs Suite and KUBRA EZ-PAY Retail Cash Payment Solution to make bill payment more accessible.

KUBRA implemented an omni-channel billing and retail cash payment solution that added neighborhood cash payment locations, integrated barcodes into redesigned paper bills, and supported customer education with marketing materials and launch inserts. The result was steady monthly growth in adoption and a 15% increase since the first full month in production, with bill stub notifications proving to be the most effective payment method through the KUBRA EZ-PAY solution.

Upper Peninsula Power Company