Case Study: E.ON Next achieves a successful 5.8 million-customer migration with Kraken

Rebuilding a growth mindset after migrating 5.8 million customers in just 2 years

The energy supplier E.ON Next faced the challenge of migrating 5.8 million customer meterpoints from multiple legacy platforms onto a single, modern operating system. They partnered with vendor Kraken and its technology platform to achieve this ambitious goal and establish a leaner, more sustainable business model.

Kraken implemented its technology to successfully complete the massive migration in just two years, a period that included the COVID-19 pandemic. The solution delivered significant results, including putting E.ON Next back on a path to profit and earning an ‘Excellent’ Trustpilot score during the transition. According to E.ON Next leadership, Kraken provided the foundational technology that now allows internal teams to focus on developing new products and customer propositions.

E.ON Next

Mike Lewis

Chief Executive