Case Study: National Grid modernizes utility operations with Kraken

National Grid powers 6.5 million customers with Kraken

National Grid, a major energy utility serving 6.5 million customers in New York and Massachusetts, sought to modernize its operations and stay agile in a rapidly changing industry. The company partnered with Kraken to implement its next-generation operating system, aiming to move beyond traditional software and gain a true capability and partnership.

Kraken provided a powerful suite of tools that gave National Grid a holistic view of customer interactions, empowering service teams to solve complex problems. The solution from Kraken is expected to boost both customer and employee satisfaction while driving operational efficiencies, helping National Grid futureproof its business.

National Grid