Case Study: Octopus Energy achieves faster, smarter field operations with Kraken Field

Helping Field Ops teams work smarter, not harder

Octopus Energy Services, a UK-based low-carbon tech installation company, faced significant operational challenges. Their field operations team relied on inefficient manual scheduling using multiple platforms and paper maps, leading to wasted time, increased fuel costs, and missed appointment opportunities that hindered their growth and sustainability mission.

Kraken implemented its Kraken Field platform to automate scheduling and optimize routing. The solution resulted in 98% of jobs being automatically scheduled, enabling engineers to complete 8 jobs per day instead of 3. This reduced drive time by 300 hours daily, cut 4 million road miles annually, and increased customer happiness scores to 99%. Kraken's solution was fundamental to scaling the business efficiently.

Octopus Energy

John Szymik

Founder and CEO