Case Study: E.ON Next achieves smarter, scalable residential flexibility with Kraken

E.ON Next onboarded 12,000 assets in 9 months with Kraken

E.ON Next, an energy supplier serving over 5 million UK homes and businesses, faced the challenge of scaling smart energy management for a growing customer base adopting EVs and other low-carbon technologies. Their existing system couldn't support dynamic energy management at scale, so they needed new tech infrastructure to make flexibility effortless for customers. They partnered with Kraken to implement its Residential Flexibility service.

Kraken provided an end-to-end operating system that enabled E.ON Next to rapidly launch and scale its Residential Flexibility offering. The solution allowed for the smart onboarding of 12,000 customer assets like EV chargers within nine months. This resulted in optimized charging based on customer preferences and low-cost prices, leading to real savings and a customer satisfaction rate of 80% for the flexibility tariff. Kraken's platform helped E.ON Next trade flexibility at scale far sooner than expected and pivot its business model to become an active participant in the energy transition.

E.ON Next