Case Study: Webjet achieves 98% lower chargebacks, 116% more orders and dramatically fewer manual reviews with Kount

Webjet Brings Kount on Board and Sales Take Off While Fraud Costs Get grounded

Webjet, Australia and New Zealand’s leading online travel agency, needed a fraud-prevention partner that lived and breathed fraud management, offered a clear mobile-focused roadmap, strong analytics and performance reporting, and responsive hands-on support to reduce chargebacks, manual reviews and false positives as bookings shifted to mobile and apps.

Kount’s SaaS fraud platform delivered: Webjet’s chargeback rate fell to 0.03% (versus a 1.9% industry benchmark), bookings flagged for review dropped 83%, bookings declined for fraud validation fell 50%, accepted bookings rose about 6%, and total orders increased 116%. The result was lower fraud costs, expanded geographic reach, improved customer satisfaction and faster, more efficient operations.

Webjet

Tim Wagg

General Manager Customer Operations