Case Study: U.S. Polo Assn. achieves 92% chargeback reduction and 10:1 ROI with Kount

U.S. Polo Assn. Clothing & Merchandise Scores Dramatic Reduction in Chargebacks and Fraud

U.S. Polo Assn., licensed and sold online by Jordache, experienced rapid eCommerce growth but in early 2016 was hit by repeated waves of fraud that drove chargeback rates and fees sky-high and overwhelmed their order-review teams. After evaluating options, they selected Kount for its lower cost and straightforward implementation to stop the escalating losses.

Deployed in August, Kount quickly “put out the fire,” cutting U.S. Polo Assn.’s chargeback rate by 92% and delivering an estimated 10:1 ROI. The platform streamlined manual reviews with automated data lookups, Order Linking and Proxy Piercer to block repeat offenders and out‑of‑region proxies, and millisecond processing that supports mobile conversions—reducing costs and restoring profitability.

U.S. Polo Assn.

Matt Debnar

Vice President of E-Commerce